Pathetic customer service and bad business practice

Honestly Pathetic service from the Private Wealth Suite.

I requested a settlement letter on an account I had with FNB Private Suite. The letter was provided on Monday 7 Oct, with the settlement amount together with the following condition "Please note that the settlement figure is only valid for five (5) business days from the date of delivery of this letter."

Payment was made to settle the account, I called on Friday 11 Oct to confirm if the money had cleared, which it had. I then requested the account to be closed and told that there is a further payment due as the balance has changed.

This is completely unacceptable that a settlement figure is given together with a due date but the amount still changes.