Pathetic customer service

Good day

I am really disappointed with FNB short term insurance. I have been insured with them for a few years now and in November 2023 I had an incident leading to a claim.

The process has been a nightmare as part of the claim for a TV was rejected with the FNB appointed assessor claiming that components were removed from the TV. The repair agent that I used to assess the TV also compiles insurance assessments for most insurance companies. I discussed the FNB assessors report claiming that there were missing components and they have disputed it , even submitting a report that no parts were removed or replaced. We have even requested that another assessor be used as there were concerns raised by the FNB appointed assessor. The reports were submitted to FNB last year 05-12-2023. I have made numerous attempts to get feedback from FNB via email and telephonically but have received no feedback. My latest attempt to get feedback telephonically was met with excuses that they could not access the system and that they will call me. This was last Wednesday with no further feedback.

Can I please have proper feedback on the status of my claim? I have never experienced such pathetic customer service before and will look at moving service providers.