Pathetic Customer Service

I would think with Covid-19 Fnb would welcome customers who pay their accounts during this serious crisis. It seems that FNB staff only know the words I do not know. I fail to fathom how a bank renders such *********** service from staff who claim they do not know anything but are supposed to be knowledgeable. I had an edo collection attempt on one of my credit agreements on the 24th April but I get paid on the 25th and most of South Africa too. To make matters worst I have an unpaid for this, but on the 25th money was deducted for, as it should have been. To make matters pathetically better the Fnb App shows that my loan account is in arrears when I know it is not. I called the contact centre 14 times and wasted R100 in airtime. I called complaints because of my 14 attempts and owing to the fact that I kept getting cut off and after calling complaints the lady says that she cannot help me, guess why cos yet again she does not know. I am sick of this mindless attitude of Fnb reps who call themselves staff when you cannot help the client their motto is I do not know . I got agitated and finally got through but yet again the lady at the loan enquiries informs me that my loan was never in arrears but I should call collections department and why I need to do this is beyond me. Then she says that they will tell me about the arrear issues. I mean FNB is such a big bank but we have to deal with nonsense as it stands . It is time that you'll wake up and service your clients the right way. This level of inconsiderate treatment of clients leaves a sour taste in my mouth. I called complaints yet again and still await feedback.