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Shanel M
1 reviews | Active since May 2017
06 Apr 2024, 04:06
Pathetic Customer Service!!
FNB customer service is really horrible. I have been having back and forth struggles with getting a new bank card. I updated address and even have a homeloan with them, they send my bank card to KZN and bill me R150 after I was promised no charge would occur for a replacement card. The card is not delivered and I've been without a bank card all week. I want my damn money back and my bank card!!! Do BETTER FNB!!! Care about your customers and keep your word. Stop *****ing our money!!! This was your mistake!! You should carry this cost!!
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Shanel M's updateReviewer Update
06 Apr 2024, 11:02Hello. Please note that I have still not received any contact from FNB. I have had to call in myself and was promised a call back over an hour ago but have not received this call. This is quite urgent. I have been without a bank card for a week now.
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Shanel M's update06 Apr 2024, 11:02
Reviewer Update
Hello. Please note that I have still not received any contact from FNB. I have had to call in myself and was promised a call back over an hour ago but have not received this call. This is quite urgent. I have been without a bank card for a week now.
SM
Shanel M's updateReviewer Update
08 Apr 2024, 17:27Hi. Still awaiting feedback. I would like my money refunded immediately. Thank you
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Shanel M's update08 Apr 2024, 17:27
Reviewer Update
Hi. Still awaiting feedback. I would like my money refunded immediately. Thank you