Pathetic customer service

*** - ***NF I have been waiting for my fund to be transfered to my Tymebank account since April , no communication no nothing from FNB , Moipone Gumbi stopped replying to my emails long time ago , i think now also Hilda Mashilo joined her into not replying to my messages, when am phoning customer service i am told that they are escalating Moipone Gumbi but till now i have never received any call from her

I am the only person phoning and sending emails requesting updates , its been 3 months not getting any help from FNB

Can you please transfer my money if you cant transfer to Tymebank i can give you my other banking details , i dont understand why you still keeping my money when you already terminated my banking with you

instead you keep doing transations into my account , there is money going out and no one is informing me of anything, i dont no if maybe you want me to giveup and eat my money

Can you please transfer my money please am tired of asking for the samething over and over again

I dont think Moipone is even following up with Tymebank , there is no way that you can escalate something , and 30 days later still there is no resolution or any help in just confirming banking details and legitimacy of banking