Pathetic customer service

Absolutely disgusted with FNB's customer service. I have been trying to downgrade my account for a month now. I was told that someone from the admin department would call me.

I have been trying unsuccessfully to get in touch with this department, as it's apparently a one way call setup, where they only make calls out and don't receive them. I continuously call the customer line, get put through to a banker who lodges my complaint time and time again and I get told that someone will be in touch soon. I even gave them my landline number *** as my cellphone reception is poor at my workplace.

And all this while, I am being charged the bank fees for my Premier account when this is the sole reason I want to downgrade, it feels like I am deliberately being ignored for FNB to continue billing me to maximize on their profit. If I don't get this sorted out asap, I will be taking my business/investments and my family's/friend's elsewhere. ********** service! Do better FNB, I joined you for the excellent service reviews but this is disappointing.