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KT
Kerlynne T

1 reviews | Active since Dec 2018

05 Dec 2025, 09:14

Pathetic customer service

I have reported on Monday 1st December to FNB that their ATM retained the EWallet I withdrew on Sunday 30 November. I waited 4days and lodged a complaint and today is the 5th day and they are still informing me to wait 48 working hours which is next week monday. This is pathetic customer service and inconsiderate towards me!

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Replies (5)
KT
Kerlynne T's update05 Dec 2025, 13:19
Reviewer Update
we are no approaching the end of the working day and still this money is not reflecting so I guess I will be left out of pocket for the whole weekend while FNB keeps the money until they decide to treat customers with considerable experience. Me and my family will be closing our accounts with this bank. We can pay less at Capitec for the same customer service!!
KT
Kerlynne T's update08 Dec 2025, 08:13
Reviewer Update
Its the 8th December today and still FNB has made no effort to ensure i receive my money within their turn around time because they do not give a damn about customers and the inconvenience caused by their pathetic customer service!
KT
Kerlynne T's update08 Dec 2025, 15:08
Reviewer Update
FNB Good Day. Your query has been declined, no refund will take place. For further information, please contact us on ***.
KT
Kerlynne T's update08 Dec 2025, 15:09
Reviewer Update
This message was sent to me after waiting for the promised refund since friday!!!
KT
Kerlynne T's update08 Dec 2025, 15:10
Reviewer Update
Can someone who is in charge at fnb please call me because it is clear that i wont get my money back and this bank doesnt care about having me as a customer