Pathetic customer service

I am so fedup with FNB right now. I have been trying for more than 2 months to Activate my 2 minor children’s account but they still remain blocked because of FICA document which I have sent through by email numerous times, I have been to the branch 3 times and and I’ve already been on hold for 1 hour and 30minutes after been put through from one person to the next because no one can help me unlock the accounts. How is it possible that it can be such a hassle to open up accounts for my 5 and 8 year olds. I’m in a good mind to take all my accounts and move them to another bank, this pathetic customer service is just unacceptable.