Pathetic Customer service

<p>Good Day</p> <p> </p> <p>I have been banking with FNB for over 20 years but really the service levels are getting worst by the dya.</p> <p> </p> <p>I called platinum and then waited for over 9 minutes , then the agent is not competent as each time i ask a question she puts me on hold and cant answer what i am asking.</p> <p> </p> <p>Really is this platinum service at FNB :????????</p> <p> </p> <p>My query is about bank charges on having a minimum amount in the account ...last year i was told that for old clients/accounts the minimum was R 20 000 and customers it was R 50 000</p> <p> </p> <p>I needed to get clarity on some issues but the agents are useless. i asked to speak to a manager and they cut my call twice..</p> <p> </p> <p>I have also put this on twitter</p>