1 reviews | Active since Mar 2017
PATHETIC CUSTOMER SERVICE
<p>I joined FNB in 2014. Had a gold Cheque account and later added a Credit Card and Personal Loan. I then moved to Debt review and shortly after I settlled my Credit Card in May 2016 (11 Months ago) and my Personal loan in November 2016. I received a Paid up letter for both accounts shortly after I settled the accounts. My clearance have been sent to FNB on 28 February 2017. 11 Months since I paid up my first account and it is STILL reflecting on my Credit Report as outstanding. When you call you get sent from Pillar to post and every week you have to wait 5 more working days. Pathetic service. </p>
Good day Ms. Van der merwe
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference numbers. *** /*** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Van der merwe
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference numbers. *** /*** .
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***