Pathetic Customer Service

My check card was cancelled. After eventaully getting through after listening to a recording for more than 30 minutes I was told that my card expired and that a COURIER cancelled my card for some unknown reason. The person then said he was putting me through to the ***** devision. I was put through to the AUTHORISATION department, who told me to phone in again. I then lost my temper due to their incompetence and insisted to be PUT THROUGH to the ***** devision and was then simply cut off. As I write this I have been listening to a recording for more than 15 minutes again. The COVID-19 excuse is also starting to wear very thin, as a customer of one of the largest banks in SA I demand a better service, and better communication.