Pathetic Customer Service

On the 23rd of February 2015 I app**** for an FNB credit card.<br> <br> The credit card was approved and loaded on to my online banking profile.<br> No card was ever delivered to me and no correspondence regarding this matter has taken place since then.<br> <br> I went into a branch on the 28th of March 2015 and I was told that the they cannot help me because the credit card division is not available on Saturdays.<br> <br> This credit card is still reflecting on my online banking profile.<br> <br> Can this account be deleted or can the card finally be delivered to me!!!<br> <br> This is very unprofessional.<br>