Pathetic Customer Service

Good Day

I have been trying for the past week to contact FNB as to why the deduction for a payment was not taken off my account.

It now shows that I am in arrears. Which is not good for my credit score.

I was told on three occasions that the payment will be deducted in the 25th of June 2020. Its the 2nd of July and still no deduction.

Please confirm if I am to transfer the funds to the account or what is the way forward

Contact details: ***

Kind Regards