Pathetic customer service

On the 13March I spoke to the business manager (Frans) at city deep branch about an overdraft on my business acc.He told me that I qualify., and that he would have to request the security documents from the Alberton branch.He said that he would contact me when docs are ready.After this I tried and tried to get a hold of Frans but he was never available.I took this matter up with Rachel ( branch manager City Deep)but still not even she could get back to me.Eventually I got a hold of Frans and he told me that I need to speak to Wesley (business manager Alberton) because he did send Wesley a email, but Wesley is not responding.I then tried to get a hold of Wesley and after a week of leaving messages over and over again, he responded telling me that the application was not locked when Frans did it.I tried contacting him again the next day and again hes never available.I then reported him to the branch manager of FNB Alberton, and guess what, im still waiting.I am a premier client, and I've had it, FNB customer service is disgusting.How does one trust they money with a bunch of *********** fools like this,I have now come to a decision to move my banking to another bank. Sooo Sick of FNB