Pathetic customer service!!!

I recently purchased an FNB smart device and top up sim. The smart device and sim was delivered on the 19th July 2019. I am currently an FNB connect customer. I am unable to activate my new sim card. I called the customer service center today the 24th July 2019 at 9:22 the first consultant was rude and unhelpful then gentleman dropped the call on me after saying that he will send someone to collect the phone. This gentleman also confirmed that the deal which I wanted does not come with a top up package which the FNB website site clearly states that it does. Is this false advertising? All I require is my current FNB connect sim be transferred to the new contract. And I receive what I app**** for as per the website.

I spoke to lady by the name of Shila Thale who was abit more helpful but made me hold on for 10minutes as she did not have answers to my questions. When I asked if she call can me back after obtaining the relevant answers, I was told she cannot call customers back.

FNB WAS QUICK TO APPROVE AND DELIVERE MY NEW PHONE AND SIM CARD. BUT DOES NOT PROVIDE ANY AFTER SALES SERVICES!!! I guess now that you have the sale customer satisfaction does not matter. I would not recommend FNB connect to anyone.