Pathetic customer service

<p>I have been unable to access my account for more than a week. When I enquired about it they told me it was a system problem and should be fixed within a couple of hours. It is a week later and still nothing. Cannot receive or send money; debit orders not deducted and cannot use cellphone banking. I have tried to determine if it has something to do with the type of account (EasySave) as it has happened to other customers that they limit the amount of money that can be deposited - if that is the case then what the ********!!!!!! There is no such thing stated in ANY of their terms or conditions and nowhere in any of the brochures. Tried to use several branches for assistance but cannot wait 3-4 hours everytime before they can help me because of that STUPID token system they use at their customer service!!!!!!!!!!!!!!! (They have NO idea what good customer service entails and it is blatant ************** to assist other people who arrived after you have. I have already lost over R700.00 because of this stupid, ***********, arrogant ban****!!!! They do not know HOW to help you so they are lying about that as well!!!! THEY ARE THE WORST BANK EVER!!!!!!</p>