JM
Julia M
1 reviews | Active since Jan 2011
10 Jun 2019, 09:20
pathetic customer service
spoke to deon for authorization of my card. while im holding he is chatting to his ***orker i asked him if that is proper customer service??????guess what he hung up on me. just this morning. South Africa has high unemployment rate and people that are suppose to be working are chatting while we customers hold for long. can fnb improve their pathetic service.
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FNB (First National Bank)'s replyOfficial
10 Jun 2019, 09:42Good day Julia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Jun 2019, 09:42
Official
Good day Julia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***