1 reviews | Active since Dec 2018
Pathetic customer service
Shocking customer service at FNB Lifestyle Centre Centurion!
I went this morning to FNB in order to change some details on my profile. I received my ticket, which said estimate of 5 minutes waiting time. However we all know that is never the case. They started calling out ticket numbers and stopped right before mine. There were no customers with the consultants so we all just sat and wait. I waited 50 minutes and still no ticket number was called out again. So I left. The bank was so busy this morning however the area where the Tellers are were closed. People queued and after 10:00 the personnel appeared. And There were also no FNB personnel at the colection desks. So the branch was full of customers with no one to help us. This is pathetic!!!
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)