ZA
Zarreen A
1 reviews | Active since Apr 2013
04 Dec 2018, 14:38
Pathetic Customer Service
I opened a new Premier Cheque Account and went into the Goodwood Mall branch and was directed to the ATM .... now I am in a situation where I can't access my own money cause someone forgot to tell me this account needs to be KYC compliant .... I cant get hold of anyone I called in numerous times and even tried chatting and got the wrong details. I just switched my salary did I make a mistake you are actually worse than Capitec..... Please can you get someone to call me with the correct details I just want my account active I need my money.......
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Dec 2018, 15:16Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Dec 2018, 15:16
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)