1 reviews | Active since May 2018
Pathetic Customer Service
Good day, I have been trying to get a hold of the Personal Loans Department for weeks, the phone just rings. I tried going into a branch to call from there, I was advised that it is a 2hour waiting period to get a call answered. That is totally pathetic and terrible customer service. Please can someone from the Department, please call me urgently.
Good day Reshnee Chetty,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Reshnee Chetty,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)