1 reviews | Active since Apr 2018
Pathetic customer service!
I have a FNB Gold Credit card with FNB and have paid the balance in full. However, I have been trying for the past week to contact them to have this account closed and im kept on being transferred to one department to the next and no one seems to be able to help which is utterly ridiculous!! I even sent an email to *** with no response at all.
I URGENTLY need someone to assist as this is seriously unacceptable.
Hello rietmj
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello rietmj
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***