Pathetic Customer Service

Ive app**** for one of your Card services days ago and was advised an consultant will get in touch with me within the next 2 days which never happened. A promise broken to a customer . I eventually decided to call the call center to find out what was happening and was asked to send through supporting documentation which I did that same day. Once again I was told someone will contact me in the next 24-48 hours and guess who never got a phone call ?! Days later I get a email stating that proof of ID documents is outstanding which I can’t understand why as it was attached along with the other documents that were requested. I phoned your call center again and got placed on 2 lengthy hold and then had the call dropped on me by your representative. I then called back and got another rep and asked me to send the documents through to a different email because the one that was given to me is inundated with mails . I resent it and asked her to check if it was received and she told me she couldn’t and I should just wait for a phone call or I could call back tomorrow What great customer service and customer obsession shown by representatives. Today I made another call and was placed on hold again for 15 minuets only for the representative to drop the call on me again and not providing me with a outcome ! Obviously I had to make another phone call to find out what the hell is happening and was now given a new email address where I had to resend this information through to for a fourth time !!

The 1st email Cardoutstandingdocs 2nd New card applications 3rd Was a representatives personal email address

How much longer is this going to take ? Or do you people not care about your customers?