PATHETIC CUSTOMER SERVICE.

FNB has by far the worse customer service out there, especially the Personal Loans Department. FNB always goes on and on about how much they care for their clients and how they will assist their clients ect......it's all bull**** because when you actually ask for assistance you get the finger.

A simple exercise turned into a nightmare, I sent a request to to do a top up on my personal loan, not only did it take 3 weeks to get an actual agent to phone me....this after having to complain about the terrible service first. But when the agent phoned my she couldn't even get my first name right and called my by my second name and gave me attitude when I corrected her.

Then after going through all kinds of security checks and questions I was told they cannot assist me unless I pay off and close my Woolworths account. Firstly what has my Woolworths account got anything to do with FNB? Yes I wanted to top up my loan to pay off some of my accounts and settle debt but FNB cannot force me to close my account otherwise they refuse to help me.

Upon questioning the Call Centre agent about this she only kept repeating the same thing over and over we cannot help you unless you close your woolworths account.

This is the second time I've asked FNB for assistance to no avail, so in my opinion your customer service is beyond useless. So please stop making empty promises with pretty words saying you care about your clients.