Pathetic customer service

I wrote a complaint about FNB a week ago. Solomon Lebethe apparently called me as per his email but I was in a meeting. I responded to his email requested refund for the two months I paid banking fees without having a card to utilise. It was honestly very frustrating without a debit card and I have to pay banking fees. If I cannot be reimbursed please cancel my premium banking because I paid banking fees for useless service. I received an sms that I will be receiving card which is after a week but still nothing. This is honestly pathetic from FNB.