bB
bradley B
1 reviews | Active since Oct 2015
21 Oct 2015, 08:31
PATHETIC CUSTOMER SERVICE
I'm utterly disgusted, as 3 day has now passed and I have still not received any feedback from T Ntisa with regards to my query. Either he is very afraid to mail me as he was dishonest, as well as his colleague. I'm in customer service as well and if I had not responded or let alone contacted my customer I would be in serious trouble and this after 2 emails that was sent to him. Your catch phrase is How may I help you!!!!! I think it should either be How May I lose you as a customer or How may I get rid of you.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
21 Oct 2015, 08:43Hello bradbed79,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 791752.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 791752.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply21 Oct 2015, 08:43
Official
Hello bradbed79,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 791752.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 791752.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)