Pathetic Customer Service -

I bought a bag on the Ebucks shop on the 18th Jan 2015. On the 30th the bag was delivered but it was damaged, on Monday the 2nd Feb 2015 I called to let them know, the lady I spoke to said someone will call me within 24 to 48 hours. That did not happen and I had to call few times to be told that they will call back. After being told this few times(while I was the one making calls), they eventually said I must send pictures of the damage. I sent the photos and to date no one called, I have to follow up and this is really tiring now. <br> Can you come get your damaged bag and reimburse me my Ebucks including the delivery amount that you charged me. I initially wanted an exchange, but I think I will buy elsewhere.