Pathetic customer service

I was informed by FNB that they are terminating my banking relationship with them on the 28th of April ,Gumbi Moipone requested for my external banking details to transfer the funds, of which I sent them emmediately after that she never rep**** to my emails again, on the 1st of June I reviewed them here , I received an email from Hilda Masiso stating that they are awaiting feedback from Tyme bank confirming legitimacy of my banking confirmation letter

That does not take not even a day to do that ,I have a sick child here who needs special medication and they are holding my funds for only God knows why Their customer service is pathetic even when you phone you will never get any help ,you will be told that they are escalating and u will never receive a call from them I am now sick and tired of this bank