AP
Ash P
1 reviews | Active since Apr 2019
29 Jun 2019, 08:15
Pathetic Customer Satisfaction!!!
With regards to FNB credit card!!! My credit card was settled in full on the 26th of April at the branch!!! Forms for closure was sent to the credit card department on the 26th of April as well. I was advised directly by a FNB representative at the branch on the outstanding amount as per the system...I will not take accountability for any further amounts due on the credit card...FNB needs to take accountability!!!!
Received an email notification today :
Dear valued customer • FNB - Regrettably we have not received your credit card payment. Please make a payment of R374.00 or call *** for assistance.
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FNB (First National Bank)'s replyOfficial
29 Jun 2019, 10:27Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
FNB (First National Bank)'s reply29 Jun 2019, 10:27
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team