JH
Jarred H
1 reviews | Active since Mar 2009
14 Nov 2019, 21:21
Pathetic customer care
Previously complained about being unable to change my details. Only got resolution after complaining here, zero help on app and website.
Now, my InContact notifications keep going to my old email address and I once again cannot change it on my side as I am unable to verify my browser! Now my notifications are still going to the wrong place and they no longer even come to my phone, what do I need to do to get joy from this bank!? My emails, calls and messages are either ignored or I receive the same ******* copy paste response...which doesn't solve anything! So much for my useless Premier account.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
15 Nov 2019, 10:21Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply15 Nov 2019, 10:21
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
JH
Jarred H's updateReviewer Update
15 Nov 2019, 17:33No-one has contacted me. Yet again, bad service.
JH
Jarred H's update15 Nov 2019, 17:33
Reviewer Update
No-one has contacted me. Yet again, bad service.