Pathetic custome service FNB Short Term Insurance

Regarding the Short Term Insurance Division Recently had a motor vehicle claim Submitted in February Vehicle was booked in at the panel beater in May The vehicle, which was driveable, sat at the panel beater for 3 weeks waiting for parts to arrive By the time parts arrived a month had elapsed, and as such the courtesy vehicle agreement was due to be terminated

It is almost impossible to get hold of anyone at the call centre to provide clear information about the claim. The consultants promise to call back to provide feedback, which never happens When you call again, you're told that they actually cannot make outgoing calls at all. When requesting to speak to someone senior I'm told they're in a meeting and I cannot be given a direct line or form of communication

FNB made no follow up on the progress of the vehicle to anticipate that it would take longer than a month to repair or why there were delays in ordering parts. They fail to provide an answer as to why I couldn't keep my vehicle while they waited for parts so as to prevent a situation where the courtesy vehicle contract is being terminated at 30 days.

They fail to provide an answer as to what must now happen if my vehicle is still not ready past the 30 days

Spent over 48 hours speaking to different consultants at the call centre with no help, no continuity of service Everytime you call you have to start from the beginning Really pathetic customer service