Pathetic - Covid Relief Fund *******

It's been over a week since your resolution banker has contacted me and then radio silence. No resolution. What's going on FNB? This is not rocket science.

It's simple, reimburse me for either April or September and the balance should decrease the total amount owing on the relief fund.

A premier consultant contacted me and told me that the entire balance will be used against what is currently owing. At least you guys acknowledge that I was not covered for 5 months and there is a balance of R8000. R4000 of which should be reimbursed to me and the other R4000 should decrease the total amount owing thus reducing the monthly installment (rough estimates)

How is that fair that the total balance is used against what is owing. That's a breach of your own contract which states I will be covered for 5 months but only received 4 months.

As consumers if we breach any contract we will be taken to task but if you do it then we must live with the inconvenience.

Where is the morality in that.

I am sick and tired of this run around. You guys have not made anything easier for your clients.

I implore as many consumers as possible to stay away from this bank. I am better off with another bank and so will you.

Next step is the Ombudsman.