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lL
lloydm L

1 reviews | Active since Oct 2016

18 May 2018, 11:24

Pathetic Courier Service/Terrible Customer Care Service

I app**** for a new card using the FNB app , my Cell number was provided as the Primary number and my office number as the secondary number. I never recieved a call on my cell telling me they want to deliver my card and now my card is on its way back to Gauteng. I called the complaints department as spoke to an agent that sound completely dead showing no interest to assist. If i do not recieve my card by 19/05/2018 i will take this further and you will lose me as client.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2018, 13:04
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

lL
lloydm L's update21 May 2018, 18:14
Reviewer Update
hi its now the 4th day after i lodged this complaint and i have still recieved no feedback regarding my new card.
FNB (First National Bank)
FNB (First National Bank)'s reply22 May 2018, 13:50
Official

Good Day,

Thank you for your posting.

I have liaised with FNB Premium Core Banking and they have advised that an email was sent to *** on Friday 2018/05/18 at 03:55pm requesting that you please provide an alternate contact number for them to call you.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)