TH
Tersia H
1 reviews | Active since Jul 2012
12 Feb 2019, 10:54
Pathetic courier card delivery service
The delivering courier company that FNB is using, is throwing your name in the water...... CCD couriers have made 2 appointments already to deliver my card, but up till today I have not received it. I phoned them yesterday, and the lady said "she will see what she can do", and send me an sms for a new delivery day and time...... I still haven't received any further communication. Pathetic service from the courier, but FNB is the face of this situation......
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FNB (First National Bank)'s replyOfficial
12 Feb 2019, 12:54Good day Tersia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply12 Feb 2019, 12:54
Official
Good day Tersia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)