Pathetic consultant service

I called in to query and amount that I transferred from capitec to my FNB account, I got an sms and email to say the money was transferred but was however not reflecting in my balance - it showed on my statement but my balance did not change. I called into FNB and spoke to the most rude consultant ever, the more I explained to her that I was able to see what she was explaining and that I agree with everything she is saying, however, the balance in my account was not reflecting an increase. She then said something in her own language and put me on hold for the longest time ever!!! This is not the service I expect from FNB and am highly disappointed!!