Pathetic Complaints Department : ***NF

This is the response from your complaints team.

Good day

Thank you for allowing us to manage your complaint.

There is currently a delay with bureau updates due to a bureau clean-up project. FNB is doing this clean-up campaign together with all the bureaus to enhance the data qualify and minimize reporting errors.

We have escalated to the different credit bureaus to have their listings updated, however, please expect a delay for the bureau record update as they can take around 20 business days to have the record updated.

Kind Regards Sarah Feldman

I have to say, this response is absolutely unacceptable. You’re telling me about a "bureau clean-up project," but I have no idea what that actually means. Which clean-up project is this, and why has there been no communication to consumers about all the credit bureaus being involved in this? I gave FNB over 31 days to update my profile, and now you're telling me about this supposed clean-up project? This is completely unacceptable! I’ve been waiting far too long, and it’s incredibly frustrating that FNB is now using this as an excuse for the delay. I demand more clarity and transparency on this matter. If there has been any communication regarding this clean-up, I expect you to share it with me immediately. I’m not going to accept this lack of accountability any longer.

Sarah Feldman hasn't even responded to my email after I've asked for proof that records for all FNB consumers will not be updated on the bureau this month. I sent an email to her over 3days ago and no response, that's how much I mean to FNB as a customer. Pathetic service from her and FNB.