Pathetic comnunications

FNB communication methods can really be pathetic. I took on a credit card limit extension application a month ago and its a never ending process of outstanding docs. They dont bother emailing me but use the silly notifications on the app to communication....hello idiots...i dont check the app notifications as often as emails or as reliably as getting a damn phone call. When we use the chat the agents are slow and kinda generic with most responses. Please can i get this simple damn problem solved already...