Pathetic communication ability from FNB Card

Lack of communication strikes again. Is there nowhere I can even talk to someone at fnb without having to go through a USELESS machine. I logged a previous complaint about my credit card. Make a long story short Takealot was supposed to deliver it, but because nobody made the effort to confirm anything with me, I was not home when they tried to deliver the card. After much frustration in trying to get hold of the Takealot call centre, they eventually phoned back and agreed to deliver my credit card to FNB Lifestyle centre in Centurion. I was supposed to get an SMS the SAME DAY to say my card has been delivered and I can go and fetch it. That never happened. Now I am trying to get hold of ANYBODY at the branch or ANY call centre to find out what is going on. It seems it is impossible to get hold of anybody unless you add a complaint to Hello Peter. I DO NOT TALK TO MINDLESS MACHINES.