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Michael W

1 reviews | Active since Jul 2022

04 Aug 2022, 08:26

Pathetic commercial servuce recovery department

As a well known bank, one that supposedly takes care of it's business bankers you guys are really pathetic, for a year long I have been trying to recover funds that has been paid to a FNB client and yet you can not even see where the money went and recover my companies money as this was the last response i received from Ntokozo Chuma

Mamoleko Msimanga also provided you with the attached feedback providing you with the beneficiary's contact details for you to liaise directly with them to make arrangements for a refund.

Please note the complaint is closed as per attached feedback that was previously provided to you, should you not be happy with the outcome, kindly seek legal advise against the beneficiary..

Funny enough the contact details that was provided the previous time did not work. I would like to know where is the FNB Commercial Service Recovery offices as the service i receive on the business side is up to sh*t. My private wealth banker is of more help than the business and the Recovery departments. I feel that due to the fact when i phoned them immediately after the payment was made to do a reversal and they did not that FNB should be held responsible for the money because who the F*ck is just going to leave and forget about a R100 000.00?????

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MW
Michael W's update12 Aug 2022, 22:10
Reviewer Update
8 days later, no communication as to how my 100k will be paid back to me as FNB did not reverse the funds back that was paid from my Business account at FNB to an FNB client account when i phoned them immediatelyafter payment, instead had to fill in a form just to find out there is no money and i must contact the client myself to arrange my money back. So yes i am blaming FNB and holding FNB responsible for the 100k. So i would like to know, when will i have the 100k back into my account as FNB can then charge the FNB client and recover your money from there, as then you would better understand my situation and understand why i am so furious that FNB did not reverse or recover my money as expected from a bank that me as i client had trusted to do. My direct nr is *** thank you.