Pathetic Client Service and Technical services

3 hours of trying to get assistance to delink an fnb app from an inaccessible phone to a new phone to pay my staff, no access to fnb online banking and no assistance provided. Explaining that I am diagnosed Covid 19 positive - consultants have continiously requested to go into a branch....what pathetic service is this, being told to chat to a bot with no escalation procedures, two complaints lodged and no access to over 4 bank accounts with FNB I have never ever experienced such horrifying service!!!