Pathetic client service

Good evening Nhlamulo Baioyi,

As per our discussion earlier ( Reference number ***) I've attached the documentation that you requested for the R40 000 that was reversed earlier out of my account for goods that was delivered already.

There was absolutely no reason for FNB or Absa to have reversed the transaction as there was no ********** activity regarding this transaction. If the person that paid me is under investigation that is not my problem or responsibility in all due respect. Absa should recover the money from their client and not take money from my account for goods that's been delivered already. Or if it's the client that paid me that requested the reversal of Funds I will immediately open a case with Saps as he has already received the goods and I feel it's the banks responsibility to have asked me first regarding the status of this transaction before just reversing a payment.

I request a immediate refund of the R40 000.00 otherwise I will take it further.

I never gave fnb permission to reverse it in the first place. Their action has disadvantaged their own client and lost them credibility as being a bank that I can trust.

So after reporting this matter almost 2 months ago I still haven’t hear anything back.

Every time I call Bayioi Nhlamulo she drops the call midway.

This is seriously pathetic client service Let me know if you require any further information.

Kindest Regards Raymond van Staden ID number: Cell Number: *** Reference Number: ***