Pathetic Client Service

Complaint Reference ***: It has now been 6 days since I started trying to obtain a bank statement. Cannot access my bank statements via ATM's - I initially thought the ATM was faulty so tried 3 different ones, only for me to realize that it was in fact my cards that wasn't allowing the service as my husband's cards worked perfectly fine. The branch can only provide me with a July-Sept bank statement, along with online banking and cellphone banking. None of the options available to me allows me to print an updated bank statement, how utterly ridiculous is this in a country where 3 month bank statements, from the bank that your salary is deposited into, is in high demand? I followed up on Tuesday and the very unhelpful lady on the other side of the phone advised that they turnaround time is 48hrs and that she cannot say when it will be resolved.i advised both in my complaint and to this woman that the matter was urgent but clearly this bank doesn't give a **** about providing basic customer care to their clients! I shouldn't have to wait 4 days in order for you to fix something so basic!!