Pathetic Client Experience from Jenni De Beer of NFB Private Clients

Hello,

I am a FNB client, I've been with FNB since 2002 with a broken service from time to time due to the service they're rendering to their customers. On the 12/01/2022 I've contacted your offices at *** and spoke to Sifiso. I have informed Sifiso that I intend to change my private banker(De Beer, Jenni ). He asked me the reasons, I've informed him on a recorded line that I've received no communications from Jenni De Beer.He subsequently informed me that he is making notes and assigning the matter to the manager. He informed me that the manager would contact me and assign another private banker to me. Please note that this conversation took place approximately on the 12th of Jan 2022 yet till to date Ive heard no response from that team especially Jenni De Beer's manager. I've subsequently received a call from Jenni, the same banker that Ive intended to change,to my surprised she was still communicating with me eventhough i intended to change her. Jenni De Beer failed to assist me a Will by escalating and following up the matter from the relevant department. She even failed to assist me with a mere phone contract when I wanted her intervention. I have informed FNB about this however i am not getting any joy from them. My efforts have been unfruitful in this regard. I have envisioned my private banker to be the consult that i trust and have an understanding relationship with and not a person who is just rendering a pathetic service and enforce themselve on FNB clients when we've lodge a complaint - well that what Jenni De Beer has done. I have not been contacted by any manager inspite of my escalations. I have a call reference number and all emails correspondences herein. I wanted to let you know that i am now escalating the matter to Ombudsman as the service that i am receiving is rather pathetic to mention the least.