Pathetic client experience

I logged a complaint on 31 December, I received an auto response saying someone will respond within 24 to 48 hours. Alas, i receive a response more than a week later, email is written poorly and to top it off,my questions are not answered.

Not to mention, my complaint was about the poor service I have been receiving from FNB client services team to assist me with changing my account to Fusion, which they offered to me but never bothered to call me for months. I keep requesting them to call but I get ignored.

I cannot believe FNB has such a putrid client experience!