AK
Africa K
1 reviews | Active since Aug 2018
09 May 2019, 13:23
Pathetic Client Care Line
It's been DAYS now I've been trying to get through to FNB. I don't know how much airtime I've already trying to do just one simple transaction which I can't do on the APP.
You've got all sorts of amazing technology around your bank yet you fail to have enough stuff to answer calls on your Client Care line.
I know it's possible an account without visiting the branch but can one close their account without visiting the branch. Because really, I'm annoyed.
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 May 2019, 14:28Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 May 2019, 14:28
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***