Pathetic claim services-

Pathetic claim services- Biggest mistake I did, was consolidating my vehicle, building and contents cover with FNB! I called FNB on Wed 15th to report a Geyser claim, my Geyser burst and was spouting out a lot of water , the Claim was only registered on the 16th - STI P*** and we were informed that the geyser was under warranty I would be contacted by a plumber, no plumber ever called me, only received that one SMS om Thursday, my husband called in on Friday to follow up and still nothing, Over R2000 premium and this is the **** service I pay for, my water bill is being inflated, my ground is permantly wet at the back of the house and no feedback, nothing@!! Can someone please sort this out!!!!