PATHETIC CIB INSURANCE ALLOCATED BY FNB

FNB homeloan division i am absoulutley and utterly dissappointed with you have appointed to be my insurance broker for my property. I have put through a claim for a power surge that occured at my place and i am getting no feedback from them as to what is going... every week i must send them messages to ask what is going on. Its going 3 weeks now and i left in the lerch not knowing whats going on and my vehicle is now parked outside and we heavy rains. You assisnged a **** insurance CIB that has no regard for suctomer services that we are paying for. If this is not i will move all my accounts from FNB and go to another financial institution that takes their clients seriously.