DM
Duma M
1 reviews | Active since Jul 2018
05 Apr 2019, 09:57
Pathetic card delivery service.
Ordering a credit card has been nightmare. Zero responsibility between FNB and the delivery people. Have lodged complaint via FNB that has been ignored. Pathetic service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Apr 2019, 10:42Good day Duma,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Apr 2019, 10:42
Official
Good day Duma,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)