Pathetic Call Help Line

<p>I have been trying to resolve an issue for over a week now but up to now have been given the run around. I've been into a branch, sent emails and am now running in a circle between their different helpline departments/service numbers. The woman at the loans department was utterly rude, kept on interupting while I was trying to explain the issue and refused to let me speak to a senior person. What is the point of a helpline service if the people operating the lines are useless in solving a very simple debit order issue?</p>