Pathetic call centre service

I've called FNB 3x over the last week. On average, I speak to 4 consultants in each call - being verified with each consultant. Save for the last consultant, all telling you you are at the wrong department and that they will transfer you yi the correct department - then the department after that tells you the same story.

I have a less than a week old credit card with them, I'm preparing to settle my balance and close it, I can not be party to such lousy service!!!

The time and airtime wasted during calls to them is not worth my time or energy.

They really need to improve their service levels.