Pathetic Call Centre Service

<p>FNB's catch phrase is "how can we help you". Well, I'm sure they could if their agents at call centers actually dealt with callers once they get through on the line.</p> <p>It's tax season, all I need is a copy of my tax certificate as I don't like using online banking as institutions these days are quick to direct you to, I thought I'd give them a call to get a copy emailed to me. Sounds simple enough, but NO! I have made 7 calls since yesterday to FNB savings and investments call center ********** 321 and spoken to just one person this morning who actually took the call.</p> <p>My first call was at 9:51am on the 27th September to the general call center number on which I held for almost 7 minutes before somebody answered , no they can't help me I was informed they have to transfer me to the savings and investment department, I held on the line and listened to music and then it started to ring and was answered but there was silence on the line and the call was dropped. A total of 19minutes on a call and not speaking to the savings and investment department. I tried again at 10:11am held on for 3 minutes no answer. 10:38am no answer, 15:11pm a total call of 6minutes some one answered, the line was silent and the call cut again. Frustrated I emailed them, I'm still awaiting a reply. I tried calling again this morning 28 September at 9:06am was on the line finally someone answered and this time I could hear the buzz of the background, people talking someone typing, "hello" I said but the person on the line did not speak and after a while of me saying hello, hello, they ended the call! I called back again at 9:14am and got through to an agent who actually took the call instead of cutting it but by this time I was furious and wanted to speak to a team leader or the call center manager to which I was told all management were convienently in a meeting and there was no second in charge available to assist me. I asked for a direct number for the team leader so I could express my frustration to him directly onky to be told I have to call the same call center number that I struggled to get through to. I left my details for a call back. Let's see if FNB actually do help me!! </p>